Terms and Conditions

These service terms govern your access to and use of the Sweepstars Casino website, your player account, available games, promotions, and related services (the “platform”).

By visiting the site, registering an account, or using any part of the platform, you agree to follow these conditions of use. They’re designed to set clear expectations and explain the main rights and responsibilities that apply while you play.

If you do not agree with these platform rules, please do not create an account or use the services.

Who Can Use Sweepstars Casino

Sweepstars Casino is intended for adults only. You must be at least 18 years old (or the legal gambling age where you are located, if higher) to register and use the platform.

You are responsible for making sure that accessing and using online casino-style entertainment is lawful in your jurisdiction. The operator may restrict or block access in certain countries, states, or regions, and availability may change over time.

At the time of writing, Sweepstars Casino services and promotions are intended for eligible players in the United States, excluding Idaho, Michigan, Nevada, New York, and Washington.

Creating an Account the Right Way

To use the platform features, you may need to create a player account. When you register, you agree that:

• The information you provide is accurate, complete, and kept up to date.
• Your account is registered in your own legal name.
• You will follow the account rules and any relevant promotion rules attached to offers you choose to use.

Sweepstars Casino may limit the number of accounts allowed per person, household, device, email address, payment method, or IP address where it is reasonable to do so for fairness, security, and integrity.

Verification and Identity Checks (KYC)

To protect players and the platform, Sweepstars Casino may request verification documents or information at any time, including when you register, before processing a redemption, or if certain account activity requires review.

This may include checks to confirm:

• Your identity and age
• Your address or location
• Ownership of a payment method
• Account security and fraud-prevention details

If requested information is not provided within a reasonable timeframe, certain actions (such as redemptions or promotional eligibility) may be limited until verification is completed.

Your Account, Your Responsibility

You are responsible for keeping your login details confidential and for all activity carried out through your account. If you believe someone else has accessed your account, contact support as soon as possible.

Player accounts are personal and must not be:

• Shared with anyone else
• Sold, transferred, or assigned
• Used on behalf of another person

Sweepstars Casino may take reasonable action to protect the account and platform if unusual access or suspicious activity is detected.

Deposits, Withdrawals, and Account Balances

Payment options may vary by location, device, and availability. Sweepstars Casino may support methods such as Apple Pay, Google Pay, Visa, and MasterCard, but specific processing times and acceptance can change.

When using the cashier, you agree that:

• Any purchases or transactions are authorized by you.
• Processing times, minimums, maximums, and availability may differ by method and may change.
• Withdrawal or redemption requests may be reviewed before approval, including checks for verification, security, and compliance.

Sweepstars Casino may place reasonable holds, request additional information, or carry out checks before processing a transaction to help prevent fraud, misuse, or unauthorized payments.

Bonus Rules That Matter (Promotions and Offers)

Promotions may be offered from time to time and are generally subject to bonus terms in addition to these service terms. Always review the promotion-specific rules shown on the offer before participating.

Common conditions may include eligibility requirements, playthrough requirements, time limits, game restrictions, and verification requirements.

Examples of currently offered promotion rules may include:

• Welcome offer: may be automatically credited to eligible new players, with a 1x playthrough on Sweeps Coins and 100% contribution across slots, table games, and live casino games (where available).
• Referral promotion: may require the referred player to make a qualifying purchase (for example, $10) before referral rewards are credited.
• Promotion expiry: bonus funds or promotional balances may expire if not used within 30 days, where stated.
• Redemption threshold: a minimum of 50 Sweeps Coins may apply before prizes can be redeemed.
• Location restrictions: promotions may not be available in certain U.S. states, including Idaho, Michigan, Nevada, New York, and Washington.

Sweepstars Casino may withhold, adjust, or remove promotional value if it reasonably believes a promotion has been claimed in error or used in a way that conflicts with the applicable offer rules.

Game Access, Features, and Service Availability

Sweepstars Casino works to provide a reliable experience, but game and service availability can vary due to factors such as location, device compatibility, provider updates, scheduled maintenance, or technical issues.

Some games and content are provided by third-party studios (including ELA Games, Endorphina, Gamzix, Onlyplay, Platipus, Playson, and Turbo Games). As a result:

• Specific titles may be added, removed, or temporarily unavailable.
• Some features may operate differently depending on the game provider.
• Certain games or promotions may not be available in all regions.

Fair Use Standards and Prohibited Behavior

Sweepstars Casino is built for fair, personal entertainment use. You agree not to misuse the platform or attempt to gain an unfair advantage.

Prohibited behavior may include:

• Fraud, deception, or providing false registration details
• Collusion with other players or coordinated play designed to manipulate outcomes or promotions
• Chargeback abuse or attempts to reverse authorized transactions to gain an unfair benefit
• Bonus abuse, including creating multiple accounts to claim the same offer or using promotions in ways that conflict with stated rules
• Using bots, scripts, automation tools, or unauthorized software
• Attempting to interfere with the platform, games, security, or payment systems
• Allowing another person to access or use your account

If you are unsure whether an activity is permitted, contact support before proceeding.

When Sweepstars Casino May Limit or Close an Account

Sweepstars Casino may refuse service or apply reasonable restrictions to protect players and the integrity of the platform. Actions may include limiting features, pausing promotional eligibility, delaying a transaction for review, suspending an account, or closing an account when reasonably necessary.

This may occur if, for example:

• Verification is incomplete or information provided cannot be confirmed
• There is suspected fraud, misuse, or prohibited activity
• Multiple accounts are detected where not permitted
• A transaction appears unauthorized or requires additional review
• The platform must comply with legal or regulatory requirements

Where appropriate, Sweepstars Casino will aim to handle reviews in a timely and fair manner and communicate through the contact details on your account.

Handling Errors, Malfunctions, and Technical Issues

From time to time, mistakes can happen. This may include display errors, incorrect balances, game malfunctions, interrupted sessions, pricing or promotional errors, or other technical faults.

When this occurs, Sweepstars Casino may take reasonable steps to:

• Correct obvious errors
• Void or adjust affected transactions or promotional credits that were granted due to a malfunction
• Restore the account state where feasible and fair

If you believe something is wrong with a result, balance, or promotion, stop play on the affected feature and contact support so it can be reviewed.

Responsible Gaming and Player Protection

Gambling should be treated as entertainment, not as a way to make money. If playing stops feeling fun or feels difficult to control, take a break and seek help.

Sweepstars Casino may offer responsible gaming tools or account controls, such as limits or self-exclusion options, depending on availability. You can also review the guidance available on our Responsible Gaming page.

Intellectual Property and Acceptable Site Use

All website content and materials - including branding, logos, design, text, and software elements - belong to Sweepstars Casino or its licensors and are protected by applicable laws.

You may use the platform for personal, non-commercial entertainment. You may not copy, reproduce, republish, distribute, reverse-engineer, or commercially exploit site content without prior written permission.

Third-Party Services and External Providers

Some parts of the platform rely on third parties, including game providers and payment processors. These services may have operational limitations, outages, regional restrictions, or additional requirements outside Sweepstars Casino’s control.

Sweepstars Casino is not responsible for third-party interruptions, but will make reasonable efforts to support the player experience and assist with issues that can be addressed on the platform side.

Liability Limits in Plain Language

Sweepstars Casino aims to provide a secure, enjoyable service, but cannot accept responsibility for losses or damages caused by circumstances beyond reasonable control. This may include:

• Internet or device issues on the user’s side
• Unsupported browsers or outdated software
• Third-party service failures (such as payment provider downtime)
• Technical interruptions, scheduled maintenance, or system overload
• Misuse of the platform or failure to protect account credentials
• Events that could not reasonably be anticipated or prevented (force majeure)

Nothing in these site terms limits any rights you may have under applicable law that cannot be excluded.

Services Provided “As Available” (No Guarantees)

The website, games, and services are provided on an “as is” and “as available” basis. Sweepstars Casino cannot promise uninterrupted access, constant availability of every game or payment method, or error-free operation at all times.

Updates to These Service Terms

Sweepstars Casino may update these conditions of use from time to time to reflect platform changes, security improvements, legal requirements, or operational updates.

The latest version posted on the website applies from the date it is published, unless a different effective date is stated. Continuing to use the platform after changes are posted means you accept the updated terms. It’s a good idea to review this page periodically.

Related Policies You Should Review

These site terms work alongside other Sweepstars Casino policies that may apply depending on how you use the platform, including:

• Privacy Policy
• Cookie Policy
• Bonus Terms
• AML/KYC Policy

Contacting Sweepstars Casino

If you have questions about these account rules or need help with your account, contact support through the official channels. You can reach the team by email at support@sweepstarscasino.com.

Using the platform means following these service terms so everyone plays under clear, consistent rules. Sweepstars Casino’s goal is to keep expectations straightforward, protect players, and operate the site in a fair, responsible way.